top of page
ChatGPT Image Aug 4, 2026, 01_22_35 PM.png

Accessibility and inclusion

We want our service to work for everyone. That includes residents, clients and contractors who are disabled, autistic, neurodivergent or have any other access need. If something we do isn't working for you, we want to know, and we'll do our best to change it.

How we adapt for residents

When repairs or works affect your home, we'll try to make the process as calm and predictable as possible.

  • Contact that suits you. We'll ask how you'd like to hear from us: WhatsApp, text, email or phone. If you'd prefer us to speak to a named contact or carer, just tell us.

  • Clear notice before visits. We'll give you advance notice with the date, the time window, what will happen and who is coming.

  • Quieter times. Where we can, we'll offer quieter or less busy appointment times.

  • The same person. We'll try to keep the same contact person for you, so you don't have to repeat yourself.

  • Plain English. Our messages are short and clear, without jargon.

  • Briefing contractors. With your consent, we'll let the contractor know about any needs or adjustments before they arrive.

Our partner contractors

Repairs and works are carried out by our partner network of vetted contractors, coordinated by our team. We brief them to be patient, to explain what they're going to do before they do it, and to respect any adjustments we've agreed with you.

Accessibility of this website

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. Some older pages or third-party tools may not yet be fully accessible, and we're working to improve them.

If you need any information from this website in another format, such as large print, plain text or read aloud over the phone, please contact us and we'll help.

We're working towards Disability Confident recognition.

Tell us about a need or give feedback

You can tell us about an access need, ask for an adjustment or give feedback at any time:

We're based in Manchester and support properties across the UK.

Frequently asked questions

How do I tell you about an access need?

Call or WhatsApp us on 0330 043 6984, or email hello@prolinkpropertysupport.co.uk. Tell us what helps and we'll note it for future contact and visits.

Can you contact someone else on my behalf?

Yes. If you'd like us to speak to a named contact or carer, let us know and we'll arrange it.

Will the contractor know about my needs?

Only if you agree. With your consent, we'll brief the contractor before the visit so they know about any agreed adjustments.

Can I get website information in another format?

Yes. Contact us by phone, WhatsApp or email and we'll provide the information in a format that works for you.

Legal entity: PROLINK COORDINATED FACILITES SOLUTION LTD (trading as Prolink Property Support).

1

bottom of page