Outsourced property operations for managing agents, RTM/RMC companies and landlords. Based in Manchester, covering the UK.
Property Operations Without the Overhead.
We coordinate your contractors, keep residents informed and handle the quotes, invoices and chasing. You get the capacity of an operations team without adding to your headcount.
700+ jobs coordinated across 25+ blocks.
Dedicated point of contact
Trusted Contractor Network
Professional Communication
End-to-End Coordination
THE PROBLEM WE SOLVE
Is operational administration taking over your day?
When inboxes are full, contractors need chasing and residents want answers, important work can quickly become difficult to control.
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Resident Emails
Repeated requests, access questions, complaints and update chasing.
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Contractor Chasing
Quotes, appointments, reports, invoices and completion evidence.
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Access & Appointments
Arranging access, booking attendance and confirming appointments with residents.
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Quotes & Invoices
Preparing paperwork, following approvals and chasing payments.
We take this off your plate, so your team can focus on residents and clients.
THE PROLINK DIFFERENCE
Move from reactive and overwhelmed to organised and in control.
We provide the extra operational capacity your business needs without immediately increasing permanent headcount.
Without ProLink
Endless resident emails and repeat chasing
Appointments falling between different teams
Contractors waiting for instructions or access
Jobs left open with no one clearly owning them
Evenings lost to invoicing and paperwork
With ProLink
Residents kept informed from report to completion
Contractors instructed, booked and followed up
Access, reminders and appointments coordinated
Every job owned, tracked and closed with records
Invoices issued and overdue payments chased
BUILT FOR PROPERTY PROFESSIONALS
Dedicated support for the people keeping properties and businesses running.
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Managing Agents
Extra coordination and admin capacity behind your team. We work alongside your team, not instead of it.
🏠
RTM & RMC Companies
Professional coordination without the cost of building a full internal property team.
🏘️
Portfolio Landlords
Maintenance, tenant communication and supplier oversight for local and overseas owners.
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Contractors
Scheduling, customer communication, invoicing and payment chasing for busy trades.
HOW PROLINK WORKS
A clear process from first instruction to final closeout.
Request Logged & Prioritised
Each request is logged, prioritised and owned from the outset.
Works Coordinated
The right contractor is instructed and access arranged.
Clear Communication
Residents and clients receive timely updates, with photos and reports on completion.
Completion & Sign-Off
Invoices are verified, payments followed up and a final report issued before the job is closed.
TRUSTED CONTRACTOR NETWORK
A reliable network, ready when you need it.
Use your contractors, ours, or a combination of both. We protect existing supplier relationships while giving you access to additional capacity and specialist support.
Flexible by design
Coordinate your existing preferred contractors
Source suitable contractors when extra support is needed
Manage access, appointments, updates and closeout
Provide continuity across multiple properties and projects
Trades within our network
Plumbing, drainage and water hygiene
Electrical, fire safety and lift specialists
Roofing, glazing, locksmiths and general building
Cleaning, grounds, pest control and decorating
WHAT WE MANAGE
Everything behind the scenes, professionally coordinated.
Property Operations
Maintenance coordination, access, supplier management, work orders and closeout.
Resident Experience
Professional communication, appointment updates, reminders and complaint follow-up.
Planned Works Coordination
Planned maintenance scheduling, contractor attendance, access coordination and records.
Business Administration
Quotations, invoices, payment chasing, reporting and general operational support.
NEW BUSINESS ENQUIRIES
Request Property Support
Tell us what is taking up your team's time. We will review your requirements and contact you to discuss the most suitable support.
What people say
★★★★★
"Incredible, someone was out to the property within the hour to fix the issue. Will use again for sure."
Olivia L., Google review
EXISTING CLIENT SUPPORT
How can our Operations Team help?
Use this form to report a repair, request an update, or send us details of any other property-related matter. Our team will review your request and respond as soon as possible.