Dedicated Operations Team
Trusted Contractor Network
Professional Communication
End-to-End Coordination
THE PROBLEM WE SOLVE
Is operational administration taking over your day?
When inboxes are full, contractors need chasing and residents want answers, important work can quickly become difficult to control.
📧
Resident Emails
Repeated requests, access questions, complaints and update chasing.
📞
Contractor Chasing
Quotes, appointments, reports, invoices and completion
evidence.
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Compliance Deadlines
Inspections, access coordination, reminders and
record keeping.
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Quotes & Invoices
Preparing paperwork, following approvals and chasing
payments.
That is exactly why Prolink exists.
THE PROLINK DIFFERENCE
Move from reactive and overwhelmed to organised and in control.
We provide the extra operational capacity your business needs without immediately increasing permanent headcount.
Without Prolink
Endless resident emails and repeat chasing
Appointments falling between different teams
Contractors waiting for instructions or access
Compliance tasks becoming last-minute
Evenings lost to invoicing and paperwork
With Prolink
Residents kept informed from report to completion
Contractors instructed, booked and followed up
Access, reminders and appointments coordinated
Compliance activity scheduled and recorded
Invoices issued and overdue payments chased
BUILT FOR PROPERTY PROFESSIONALS
Dedicated support for the people keeping properties and businesses running.
🏢
Managing Agents
Additional operational capacity for maintenance, contractors, residents, reporting and planned works.
🏠
RTM & RMC Companies
Professional coordination without the cost of building a full internal property team.
📧
Portfolio Landlords
Maintenance, tenant communication and supplier oversight for local and overseas owners.
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Contractors
Scheduling, customer communication, invoicing and payment chasing for busy trades.
HOW PROLINK WORKS
A clear process from first instruction to final closeout.
Request Received
The task is logged and acknowledged.
We Take Ownership
Priority, access and next actions are confirmed.
Contractor Coordinated
Instructions are issued and attendance arranged.
Stakeholders Updated
Residents and clients receive clear updates.
Work Completed
Reports, photos and completion notes are gathered.
Invoice Processed
Invoices are prepared or
checked.
Payment Followed Up
Overdue balances are professionally chased.
Job Closed
The client receives a complete final update.
TRUSTED CONTRACTOR NETWORK
A reliable network, ready when you need it.
Use your contractors, ours, or a combination of both. We protect existing supplier relationships while giving you access to additional capacity and specialist support.
Flexible by design
Coordinate your existing preferred contractors
Source suitable contractors when extra support is needed
Manage access, appointments, updates and closeout
Provide continuity across multiple properties and projects
Trades within our network
Plumbing, drainage and water hygiene
Electrical, fire safety and lift specialists
Roofing, glazing, locksmiths and general building
Cleaning, grounds, pest control and decorating
WHAT WE MANAGE
Everything behind the scenes, professionally coordinated.
Property Operations
Maintenance coordination, access, supplier management, work orders and closeout.
Resident Experience
Professional communication, appointment updates, reminders and complaint follow-up.
Compliance Support
Inspection scheduling, contractor attendance, access coordination and records.
Business Administration
Quotations, invoices, payment chasing, reporting and general operational support.
Spend More Time on the Tools. We Will Handle the Rest.
Prolink becomes your dedicated business support team, helping you stay responsive, organised and paid while you focus on delivering the work.
We can take care of:
Customer enquiries and appointment booking
Diary management and job scheduling
Quotation and work order administration
Invoice preparation and issuing
Payment reminders and overdue invoice chasing
Completion paperwork and supplier coordination
NEW BUSINESS ENQUIRIES
Request Property Support
Tell us what is taking up your team's time. We will review your requirements and contact you to discuss the most suitable support.
EXISTING CLIENT SUPPORT
How can our Operations Team help?
Use this form to report a repair, request an update, or send us details of any other property-related matter. Our team will review your request and respond as soon as possible.